Practice Information

Practice Hours:

All our practices are open Monday to Friday: 8.00am – 5.00pm

At Grandview Rd we open at 7am on Thursday mornings and Pukete Rd at 7am on Tuesday and Friday mornings for a convenient before-work appointment.

On Arrival:

Please report to the receptionist. The receptionist will check you in on our system and this alerts the Doctor or Nurse to your arrival. Let reception know if you have had an accident or if you require urgent attention. A wheelchair is available if required.

Routine Appointments:

The quickest ans easiest way to book an appointment is through our app, myindici. If you don’t have access to myindici, please ring one of our practices to book your appointment.

When possible plan your appointments ahead of time. Please tell us if more than one family member needs to be seen or if you require some extra time.

Interpreter available:

If you or a family member requires an interpreter, we can organise this for you. Please let us know this when you make the appointment.

Urgent Appointments:

We are open between 08.00 am and 5.00 pm week days. Every effort will be made to see all genuinely urgent cases at the earliest opportunity.

Parking:

All of our sites have easy parking for your convenience.

After Hours Care Arrangements:

We think its important to see your own Doctor in the first instance. We know you, we have your notes and will ensure you get the best care possible.  If you cant make it during our clinic hours our after hours care (24 hours a day) is provided by:

Anglesea Accident and Urgent Medical
Gate 1, Cnr Thackeray & Anglesea Streets
Hamilton

Phone (07) 858 0800

Phone calls during work hours:

Phone calls during work hours are answered by our patient access team. That team can help you find an appointment that suits you and provide any non-clinical information. If you require same-day care you will be put onto a phone back list and a member of our clinical team will get back to you promptly.

We reserve a number of appointments for same day care, just in case you need to be seen urgently. All requests for same day appointments are assessed by our clinical team so we can ensure that the most appropriate member of our team sees you.

Services Available:

We provide all the services you would expect from a high quality Doctors surgery. These include: routine well child health checks, family planning, cervical smears, pregnancy tests, vaccinations, minor surgery, liquid nitrogen freezing therapy, asthma and diabetes clinics, Blood pressure checks, smoking cessation and skin checks.

We also provide comprehensive pre-employment checks including spirometry, audiology and drug testing.

Sometimes people need a home visit, you and your doctor will decide when this needs to happen. An extra fee may need to be charged for this service.

Fees and Billing Arrangements:

We have made it as easy as possible for you to pay. Cash or EFTPOS/Visa/MasterCard are all accepted. Unfortunately nothing comes for free so all unpaid consultations will be chased and incur an administration fee.

Reminder System:

Our practice is committed to ensuring you are as healthy as you can be. We may issue you with a reminder notice from time to time offering you health services appropriate to your care. If you do not wish to be part of this system, please discuss this with a Doctor or Nurse.

Management of your Personal Health Information:

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Your Rights:

In providing a quality health service our practices comply with the Code of Health and Disability Services Consumers’ Rights.

If you feel your rights have been breached please let us know, we welcome any opportunity to improve our standard of service and uncover any problems. You may add a comment to our suggestion box or make a complaint verbally or in writing, alternatively should you feel unable to do so you may have the support of an independent advocate from the Health and Disability Commissioners office by phoning 0800 11 22 33. For more information about our complaints process please ask any member of staff.